Yes – The Customer is Always Right

Oh, how we love compliments – about our food and our service and what a wonderful evening everyone had.  But are we just as gracious when confronted with a unhappy customer?

Seth Godin has a great post about how to respond to negative feed back.  In it he explains how simple it is  to disarm an angry customer by simply saying  ” You are right, it is totally understandable that you feel that way”.  Check it out here

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